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Our Process
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Our Process step one diamond

The brief

Understanding your needs

OUR UNIFORM DESIGNERS WORK CLOSELY WITH YOU TO GET THE BRIEF RIGHT. THERE’S
A LOT TO CONSIDER – BUDGET, EMPLOYEE NUMBERS, TIMEFRAME, FUTURE PLANS, HEALTH & SAFETY REQUIREMENTS, SECTOR EXPECTATIONS AND SPECIAL REQUESTS. WE ALSO EVALUATE YOUR CURRENT UNIFORMS AND CAPTURE RELEVANT BRAND ELEMENTS - LOGOS, FONTS, COLOURS AND PERSONALITY.
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Our Process step two diamond

Design

PUTTING OUR IDEAS TO WORK

UNLIKE SOME UNIFORM PROVIDERS, WE DON’T SIMPLY PRESENT YOU WITH A CATALOGUE AND ASK YOU TO MAKE CHOICES. OUR PEOPLE USE THEIR EXPERTISE AND MARKET EXPERIENCE TO PREPARE RELEVANT RECOMMENDATIONS – EITHER BESPOKE DESIGNS OR EXISTING DESIGNS FROM OUR PATTERN ARCHIVE THAT EXACTLY FIT YOUR BRIEF. PLUS YOU CAN EXPECT A TOUCH OF FASHION SENSE THAT MAKES EVERY GARMENT MORE ENJOYABLE TO WEAR.
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Our Process step three diamond

Evaluation

FEEDBACK,
FINE-TUNING
AND FITTING

AFTER RECEIVING AND PROCESSING YOUR INITIAL FEEDBACK, WE PROVIDE SAMPLES THAT CAN BE PRESENTED TO EMPLOYEES FOR EVALUATION. FURTHER DESIGN ADJUSTMENTS CAN BE MADE BEFORE FINAL SAMPLES ARE PRODUCED. WE PROVIDE AN INDIVIDUAL PROFESSIONAL FITTING SERVICE TO ENSURE FINISHED GARMENTS ARE COMFORTABLE AND ATTRACTIVE.
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Our Process step four diamond

Production

TURNING PLANS INTO EVERYDAY REALITY

GARMENTS ARE MANUFACTURED TO ORDER, EITHER AT OUR PAPAKURA FACTORY OR OFFSHORE. TO MAINTAIN PRICE COMPETITIVENESS IN THE SUPPLY OF BULK ITEMS, WE HAVE FORMED PARTNERSHIPS WITH CAREFULLY SELECTED FACILITIES IN ASIA AND FIJI. STRICT QUALITY CONTROL ENSURES SATISFACTION AND ALL GARMENTS ARE GUARANTEED FOR TWO YEARS. WE DELIVER TO YOUR DOOR.
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Our guarantee to you

Long after the launch of your new uniforms, we'll still be beside you supporting your goals. We believe in building long-term relationships and stand by our garments with a peace-of-mind guarantee. We also strive to deliver exceptional aftersales service, so you can expect us to:

  • Provide a 2-year guarantee on all garments
  • Honour our service agreement, which includes a delivery guarantee
  • Encourage and respond to feedback
  • Respond promptly and efficiently to the needs of your new staff and the changing needs of existing staff, such as maternity or appointment to a role with a different uniform design
  • Stay in touch with you and what’s happening in your business
  • Review your uniform wearers’ requirements over time
  • Recommend upgrades that are appropriate for your business goals
  • Share our knowledge and highlight emerging trends